Frequently Asked Questions
Everything you need to know about bringing Neptune home.
What is the estimated delivery time for furniture orders?
Standard shipping typically takes 7-14 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours of purchase to schedule a specific delivery window.
Do you offer a warranty on your home decor and furniture?
Yes, all Neptune furniture pieces come with a limited 2-year warranty covering manufacturing defects and structural integrity. Smaller decor items are covered by a 90-day satisfaction guarantee.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom upholstery and final sale items are non-returnable.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking link. You can also monitor your order status directly through the 'Order History' section of your Neptune account.
Are your materials sustainably sourced?
Sustainability is at the core of Neptune. We prioritize FSC-certified timber, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the environment.
Do you provide interior design consultations?
We do! Neptune offers complimentary 30-minute virtual design consultations to help you select the perfect pieces for your space. You can book an appointment through our 'Design Services' page.